Understanding Your Order Status

New Orders
Your order has just been placed and is getting set up in our system. This typically only takes a few minutes. Once it finishes syncing, your order will begin processing.

New Orders - Fast Tracking
Your order has been flagged for expedited processing and will be moving through fulfillment as quickly as possible.

New Orders - House Brands
Your order contains one of our in-house brand products and is being routed to the right team to get things moving.

New Orders - Sales
Your order has been placed and is waiting to begin the fulfillment process.

Enthusiast Accessories
The suspension, accessory, or performance parts on your order are being sourced and ordered. We will keep you updated on the progress.

Black Label Lighting
Your order contains Black Label Lighting products that are currently being ordered and coordinated with our supplier.

Garages
Your order includes garage products that are being processed and reviewed by our team.

International - Documents
Your order is currently waiting on the required shipping documentation needed to approve your international shipment. We are working on getting this completed as quickly as possible.

International - Incomplete Documents Requested
We have reached out to you regarding additional information or documentation we need before we can move your international order forward. Please check your email and respond at your earliest convenience.

International - Ready to Ship
All required documentation for your international shipment has been completed and approved. Your order is ready to ship!

Inbound Receiving
Your items are on their way to our warehouse. Once they arrive, we will inspect everything and prepare your full order before shipping it out to you.

Print for Shipping
Your order is being prepared for shipment and shipping labels are being printed. It will be on its way soon!

Print for Shipping - Tire
Your tire order is being prepared for shipment and shipping labels are being printed.

Print for Shipping - Dock
Your order is on the dock and ready to go. Shipping labels are being printed and it will be heading your way shortly.

Print for Pull/Mount/Balance
Our warehouse team is pulling your products to begin the mounting and balancing process.

Print for Pull/Mount/Balance - Dock
Your products are on the dock and are about to go through the mounting and balancing process. You can expect tracking information within 1-2 days.

Print for Lugs
Our warehouse team is pulling the lug nuts or spacers from your order and preparing them for shipment.

Print for Gear
Our warehouse team is pulling the gear items from your order and getting them ready to ship.

Print for Enthusiast Accessories
Our warehouse team is pulling the suspension or accessory products from your order and getting them ready to ship.

In Process in Warehouse
Our warehouse team is actively working on your order. This may include mounting, balancing, or coating depending on what you ordered.

Process In Warehouse - Shipping
Your order is being packed up and prepared for shipment. Tracking information will be sent to you once it ships.

Process in Warehouse - Enthusiast Accessories
The suspension or accessory products on your order are being actively processed and prepared for shipment.

Process in Warehouse - Gear
The gear items on your order are being actively processed and prepared for shipment.

Process in Warehouse - Lugs
The lug nuts, spacers, or related hardware on your order are being actively processed and prepared for shipment.

Process In Warehouse - Shipping Arkon/Anthem
Your order contains Arkon or Anthem products and is currently being prepared for shipment.

Long Term Build - Need Tracking
Your order contains custom products that are either still being built or have recently shipped. We are working on getting tracking information and will send it your way as soon as it is available.

Anthem Drill
The Anthem products on your order require a custom drilling process before they can ship. We are working on getting this done and will have your order on its way as soon as possible.

Outsourced Drill
The products on your order require a custom drilling or modification process that is being handled by one of our trusted vendors. We will ship your order out as soon as it is completed.

Shipped
Great news! Your order has left our warehouse and is on its way to you. You can find your tracking information on the Track Page. If there isn’t tracking information yet, we should have it added soon!

Shipped - Need Tracking
Your order has been sent to you directly from our supplier. We are waiting to receive your tracking number and will share it with you as soon as it is available.

Enthusiast Accessories - Tracking
Your suspension or accessory item has been sent to you directly from our supplier. We are waiting to receive your tracking number and will share it with you as soon as we have it.

Quality
One or more items on your order did not pass our quality inspection. Our team is reviewing the situation and will reach out to discuss next steps, which may include sending a replacement or working out an alternative solution with you.

Refunded
Your order has been refunded. Depending on your bank or payment provider, it may take a few business days for the funds to appear back in your account.